Last Updated: 15-01-2026

At LeLEGANCE, customer satisfaction is our priority. We take great care in crafting and packaging our jewelry. If you are not completely satisfied with your purchase, please review our Returns & Exchange policy below.

Eligibility for Returns & Exchanges

• Products are eligible for return or exchange within 7 days of delivery.

• Items must be unused, unworn, and in original condition with all tags, certificates, and packaging intact.

• Items showing signs of wear, damage, or alteration will not be accepted.

• Customized, engraved, or discounted items are not eligible for return or exchange unless received damaged or defective.

Return Process

1. Contact our customer support team within the return window with your order ID and reason for return.

2. Once approved, we will share return instructions.

3. After receiving and inspecting the product, approved refunds will be processed.

Exchange Policy

• Exchanges are subject to product availability.

• If the replacement item is of higher value, the price difference must be paid.

• If the replacement item is of lower value, the balance will be refunded as per our refund policy.

Refunds

• Refunds are processed after quality inspection of the returned item.

• Refunds will be issued to the original payment method within 7–10 business days.

• Shipping charges are non-refundable, unless the return is due to a damaged or incorrect product.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos or videos. We will arrange a replacement or refund at no extra cost.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to our error.

• We recommend using a trackable shipping service for returns.

Contact Us

For returns or exchanges, please contact us at:

Website: https://lelegance.com
Email: contact@lelegance.com
Brand Name: LeLEGANCE